Earthlink Followup

So apparently they finally got around to calling me back.

The conversation went something like this:

“So you need to cancel… can we ask why?”

“I have hosting elsewhere that I’m barely using and money is tight.”

“How about 2 months free service?”

“No thanks… I already have hosting elsewhere.”

“OK, so we’ll cancel that for you. You’ll switch over to Domain Parking, and your email will still work. You can redirect your domain’s traffic to another site if you want.”

“Wait… what? Is this a free service? How much does that cost?”

“It’s $4.95 per month sir.”

“Hang on a minute. I asked you to cancel it, and cancel everything.”

“Are you sure you want to do that? You will lose the traffic from your site.”

“That’s okay, I’m rehosting it on – I’m not using most of my space there, so it’ll be no problem.”

“So we can’t convince you to keep the domain parking?”

“No. Please shut it down. But I’ll keep the dial-up.”


Still, I can’t blame them. I’d hate that job, and customer retention’s important, especially in this economy. But seriously? I’m not going to change my mind.

About the author

Simon Cooke is an occasional video game developer, ex-freelance journalist, screenwriter, film-maker, musician, and software engineer in Seattle, WA.

The views posted on this blog are his and his alone, and have no relation to anything he's working on, his employer, or anything else and are not an official statement of any kind by them (and barely even one by him most of the time).

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